Return Conditions
Depending on the type of products, C&S Contractor Safety BV applies four different return conditions:
Catalog Products
If the delivered product doesn't meet your expectations, we accept free returns up to a maximum of 14 days after delivery. Please consider the following:
- It is not allowed to write on the product.
- The product must be in its original packaging.
- The product should be returned in the packaging in which it was delivered.
- All products should be prepared for easy pickup by our driver.
Products can only be accepted for return if they are in their original, undamaged packaging and are unused. We will only collect the products from the delivery address. After 14 days, we will no longer accept returns, unless there is a longer warranty period or prior approval from C&S Contractor Safety BV.
Please note: Vacuum-packed printer cartridges must be returned unopened. Please check whether you have the correct cartridge before opening.
Please note: Some products can only be returned if they are not assembled. These should be returned within 48 hours of product delivery in their original packaging, including all supplied parts.
If you wish to return a product, we recommend registering it through your user account on the webshop, if possible (How do I return an order?). If this is not possible, please contact our customer service via the contact form and be sure to provide the following information:
- Purchase date
- Order number
- References of the products
- Exact quantity to be returned
- Reason for the return
Personal Protective Equipment
Products from the Personal Protective Equipment (PPE) category can only be returned with prior approval from C&S Contractor Safety BV. Therefore, always contact our customer service via the contact form if you wish to return such a product.
